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AI Remixes

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FAQ

My top-up has not arrived

Coins are added as soon as the payment provider confirms your payment. PayPal usually confirms within a minute. USDT needs network confirmations and the exact amount shown on your order, sent before the order expires. Open your order to check its status. If it says paid but your balance has not changed, or it is still pending after 30 minutes, contact support with your order number. You will never be asked to pay twice.

Why was my payment declined?

Payments are approved or declined by PayPal or your card issuer, not by us. Common reasons are insufficient funds, a billing address mismatch, or a security check by your bank. Try again, use another card in PayPal, or pay with USDT. No Coins or VIP are charged for a declined payment.

How do I top up?

Open Coins to buy a Coin pack, or Membership to buy VIP. Choose a pack or plan, pick PayPal or USDT, and complete the payment. Coins from a top-up never expire. Extra Coins included with a pack expire after 30 days.

Which payment methods can I use?

You can pay with PayPal, including debit and credit cards through PayPal checkout, or with USDT on TRON (TRC20) or Ethereum (ERC20). Prices are in US dollars. For USDT, send the exact amount shown on the order to the address shown, on the same network.

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